Sales Administrator (M/F)

📋 Description de l'emploi : Tunisia JobBridge is an innovative company in the HR consulting and organizational support sector. We operate across a wide range of human capital challenges: social relations, skills management, HR outsourcing, training, recruitment, mobility, evaluation, and performance improvement. Backed by our 25 years of expertise in the human resources field, we place people at the heart of our growth strategy. We are recruiting for our client: Sales Administrator (M/F) About CMR GROUP Founded in Marseille in 1959, CMR Group is a specialist in energy management: from the assembly of complex wiring harnesses for engines to the design of sensors for nuclear power plants, as well as the installation of energy control systems on ships. CMR now has more than 1,000 employees across 10 countries and continues its growth, notably by joining Amphenol (a US-based connector leader) in 2023 . Our clients share a major priority: sustainably reducing their carbon footprint . We support them with innovative solutions to optimize their energy management . To strengthen the teams at the Tunisian subsidiary , we are looking for a Sales Administrator . 📋 Exigences de l'emploi : Mission As a Sales Administrator , you will play a key role in managing and optimizing sales-related processes . You will be responsible for processing customer orders, monitoring deliveries, and coordinating with various internal departments to ensure customer satisfaction and seamless operational flow . Key Responsibilities Order & Demand Management: Manage and monitor customer orders, firm demands, and forecasts . Analyze demand shifts and anticipate their impacts on production and delivery activities . Customer Relations & Support: Guarantee smooth communication with clients and efficiently handle requests, claims, and unexpected issues . Cross-Functional Coordination: Coordinate operations with Commercial, Production, Planning, Warehouse, and Logistics teams to honor customer commitments . Export & Logistics: Organize international shipments and handle all associated administrative processing (transportation, export documentation, invoicing in accordance with Incoterms) . Performance & Reporting: Track backlogs, order acknowledgments, and customer service Key Performance Indicators (KPIs) . Analyze delivery gaps and performance metrics (OTD, ARs, etc.), contributing to corrective action plans . Dispute & Administrative Handling: Prepare credit notes and manage the administrative follow-up of non-conformities or client disputes . Meetings & Reporting: Participate in client and internal meetings, providing regular reporting to management . Candidate Profile Education: Bachelor's or Master's degree (Bac+3 to Bac+5) in Logistics, International Trade, Management, or a related field . Experience: Minimum of 4 years of proven experience in a similar role within an industrial environment . Languages: Fluency in both French and English (written and spoken) is required . Technical Skills: Proficiency with ERP software and Microsoft Office; solid understanding of logistics, export procedures, and Incoterms . Soft Skills: Strong analytical and problem-solving abilities . Excellent interpersonal skills with a strong customer service mindset . Highly organized, rigorous, and skilled in priority management . Ability to thrive in a dynamic environment and coordinate with multiple stakeholders . What We Offer A competitive salary package tailored to your experience and qualifications . A dynamic work environment with ample space for personal contribution and professional growth . Ownership over your achievements, supported by the guidance needed to foster your development . A high-responsibility role where no two days are the same . A pleasant, collaborative work atmosphere alongside supportive colleagues .