Facility Manager / Responsable services généraux

Job Summary: As a Facilities Manager for one of our top clients, an American multinaltional IT company, your role will be to ensure the client has the most appropriate working environment that promotes its employees's well-being and productivity, improve efficiency while reducing operating costs. Responsibilities You will be involved in both strategic planning and daily operations, your responsibilities include: • Coordinating and leading a team as well as a set of service providers to manage and plan the services covered by the Facilities contract you are responsible for, such as maintenance, cleaning, meeting room management, event management, project monitoring for renovations, waste disposal and recycling. • Ensuring that the work agreed upon by staff or subcontractors has been satisfactorily completed within deadlines and following up on any deficiencies. • Using performance management techniques (KPIs) to monitor and demonstrate achievement of agreed service quality levels (SLAs) and to drive improvement. • Communicating Facilities Management related reports to your local and regional managers. • Drafting operational procedures for services and implementing a program for continuous improvement. • Managing communication with customs to handle the shipping and receiving of client goods. • Ensuring that the building meets health and safety requirements and that facilities comply with legislation and with EHS policies. • Reacting appropriately to emergencies or urgent issues as they arise and managing consequences. • Manage the supply and distribution of consumables to ensure their continuous availability at consumption points (consumables for meeting rooms, restrooms, break rooms, printers, etc.) • Manage and lead change to ensure minimal disruption to core activities • Optimize energy efficiency of the building and set specific improvement goals. • Plan future development of services in line with strategic business objectives. • Project management, supervision and coordination of contractors' work Expected results • Customer satisfaction. • Employee well-being. • Optimal availability of client spaces and equipments (workstations, meeting rooms, break rooms, restroom, etc.) • Achievement of service quality objectives. • Reduction of operating costs. • Reduction of energy costs and environmental impact. • Adherence to deadlines and project-related objectives.